Shipping policy

Order Processing Time  

We do our best to process and ship orders within 1-2 business days after credit card verification. Our business days are Monday - Friday and exclude holidays.  

Please keep in mind that when we have an influx of orders during sale, peak periods and holiday time periods the processing of your order could take longer. If you have any questions about your order, please contact us via hello@mdehaven.com and we will be glad to help. 

Shipping Notification  

When your order has been shipped, you will receive an email with your tracking number and a link to where you can see the shipment status. Please allow for a minimum of 24 hours for the tracking information to register on the carrier’s website. Please check your spam or junk mail folders if you have not received your information. 

Items may arrive in more than one package; you will receive tracking information for each package. 

While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 

Please keep in mind that UPS and additional carriers are experiencing delays, and so there may be delays to the shipment and arrival of your order. We do the best we can to ensure speedy delivery of your order, but some delays are outside of our control.  

Shipping Fees and Estimated Delivery Times

Free ground shipping via UPS Ground is automatically applied during checkout on all orders $500+ within the continental U.S. Orders less than $500 will incur an $15 ground shipping fee. Please note, we do not ship internationally at this time. Delivery costs are provided at checkout. Shipping cost and terms may vary for purchases made in store.

Please see below for more details. We will do our best to have your order arrive quickly, but some delays are beyond our control. 

UPS Ground   

  • Free shipping on domestic orders $250+ 
  • $15 shipping charge on domestic orders less than $250 
  • $25 shipping charge on orders to Alaska or Hawaii 
  • Estimated processing time is 1 – 2 business days 
  • Typical delivery is within 3-7 business days* 
  • Orders to Alaska or Hawaii will be delivered within 5-12 business days*  

*We cannot guarantee delivery dates as delivery depends on the carrier.  

UPS 2nd Day Air  

  • $25 shipping charge 
  • Orders placed by 12PM MST will be shipped the same business day 
  • Typical delivery is within 2 business days after processing* 
  • For orders placed by 12PMMST, typical delivery is within 2-3 business days*  
  • Orders to Alaska or Hawaii will only be shipped UPS Ground*  

*UPS does not provide 2nd Day Air delivery to all addresses. If your location is remote, the 2nd Day Air shipment method may not be available to you. We cannot guarantee delivery dates as delivery depends on the carrier.  

UPS Next Day Air 

  • $50 shipping charge 
  • Orders placed by 12PM PST will be shipped the same business day 
  • Typical delivery is next business day after processing* 
  • For orders placed by 12PM PST, typical delivery is next business day by 8 pm* 
  • Orders to Alaska or Hawaii will only be shipped UPS Ground*  

*For orders placed and confirmed by 12PM MST. For orders placed after 12PM MST, add an additional day for processing and delivery. UPS does not provide Overnight Delivery to all addresses. If your location is remote, the Overnight option may not be available to you. We cannot guarantee delivery dates as delivery depends on the carrier.  

*Business days are considered Monday - Friday. We do not ship on Saturday or Sunday. UPS delivery is based on their delivery days and the service selected. 

Shipping to Alaska, Hawaii and Puerto Rico  

For expedited shipments to Alaska or Hawaii, the available shipping methods will show in the checkout based on the address for delivery. We currently do not ship to Puerto Rico. 

For standard delivery, shipments will be sent via UPS Ground.  

Shipping to PO Boxes or APO/FPO addresses  

We do not currently ship to PO Boxes or APO/FPO addresses.  

Signature Not Required for Delivery  

The vast majority of our orders will be delivered with no signature required. We may require a signature for some orders. Should your order require signature upon delivery, your tracking information will indicate that your package requires a signature. 

If You Suspect Your Package Was Stolen  

All goods are your responsibility from the time we deliver them to the address specified on the order. Should you suspect your package has been stolen after delivery, we suggest you contact UPS to open up a stolen package case. Please have your tracking information available.  

Jewelry Orders — Special Handling   

Jewelry orders will ship via UPS and will be fully insured. For orders that include both jewelry and apparel or accessories, your order will ship together. Please note, jewelry will be in its own box inside the shipment box. In some instances, jewelry may ship separately. If so, we will send you tracking information in a separate email. 

Shipping Holidays  

We will not be shipping or delivering on the following holidays/day the holiday is observed:  

  • New Year's Eve  
  • New Year's Day  
  • Martin Luther King Jr Day  
  • Presidents’ Day  
  • Good Friday  
  • Memorial Day  
  • Independence Day  
  • Labor Day  
  • Thanksgiving Day  
  • Day after Thanksgiving  
  • Christmas Eve  
  • Christmas Day